A field guide to marketing hype

Revolutionary.
Prove it.

Every new technology arrives wrapped in big promises. AI is no different, just louder. This site is a plain-language guide to spotting hype, what the evidence actually says, and how to write claims that hold up.

10x resultsAI-poweredRevolutionaryGame-changingUp to 80%EffortlessTrusted by thousandsMagic
What we mean

Hype is a promise without proof.

A claim is hype when it sounds measurable but isn't: no sample, no method, no date, no baseline. It's not always a lie. Often it's just a feeling dressed up as a fact.

The most useful test is simple. For any claim, ask whether you could check it today. If you can, it's proven. If you could with a test, it's testable. If there's nothing to check, it's hype.

AI washing
noun · like greenwashing, for artificial intelligence
  1. Overstating how much a product uses AI, or what its AI can do, to attract customers or investors.
  2. Calling a spell-checker an "AI writing partner."

The term reached regulators in 2024, when the US Securities and Exchange Commission brought its first "AI washing" cases.

The pattern

Every new technology rides the same curve.

Gartner's Hype Cycle describes five phases: a trigger, a peak of inflated expectations, a trough of disillusionment, a slope of enlightenment, and a plateau of productivity. It's a framework, not a law of physics, but it explains why the loudest claims arrive first.

Expectations Time Trigger Peak of inflated expectations Trough of disillusionment Slope of enlightenment Plateau of productivity Most of the marketing gets written here Most of the refunds happen here

In August 2026, Gartner summed up AI this way: "AI investment remains strong, but AI value realization is uneven." Money is still pouring in. Results vary a lot.

The evidence

Feeling faster is not the same as being faster.

In a 2025 randomized trial, 16 experienced developers worked on 246 real tasks in code they knew well. Each task was randomly assigned to "AI allowed" or "AI not allowed."

The lesson isn't "AI is useless." It's that self-reported results, the kind most vendor claims rely on, can be wrong in direction, not just size. When someone says their users "save 10 hours a week," ask how that was measured.

The numbers behind the hype, with their caveats

95%

of organizations reported no business return from generative AI pilots.

MIT NANDA, The GenAI Divide (July 2025), as reported by Virtualization Review. Critics noted a small sample and a narrow definition of "return." Treat it as a signal, not a fact.

30%

of generative AI projects forecast to be abandoned after proof of concept by the end of 2025.

Gartner (July 29, 2024). A forecast, citing poor data, risk controls, cost and unclear value.

40%+

of agentic AI projects forecast to be cancelled by the end of 2027.

Gartner (June 25, 2025). Also a forecast. Proven that Gartner said it; the outcome is testable until 2027.

Promises that broke

When the AI promise met reality.

The device that would replace your phone

Humane raised $230 million for its wearable AI Pin. Reviews called it slow and unreliable. The devices stopped working on Feb. 28, 2025, and HP bought the company's assets for $116 million.

Fortune (Feb. 19, 2025)

"The world's first robot lawyer"

The US Federal Trade Commission said DoNotPay couldn't back up that claim. The company agreed to pay $193,000 and stop making it, as part of the FTC's 2024 crackdown on deceptive AI claims.

US FTC, Operation AI Comply (Sept. 25, 2024)

The chatbot's promise is your promise

Air Canada's website chatbot gave a customer wrong information about a bereavement fare. A Canadian tribunal ruled in 2024 that the airline was responsible for what its chatbot said, and had to pay.

MobileSyrup (Feb. 16, 2024)

And a twist: hype about hype. A viral 2025 story claimed Builder.ai's "AI" was really 700 engineers. Reporting later showed that story was itself overstated: the company did use AI tools, and its real problem was inflated revenue and insolvency (The Pragmatic Engineer, June 2025). Fact-check the takedowns too.

The tool

The DON'T PANIC check.

"Don't Panic" is printed on the cover of The Hitchhiker's Guide to the Galaxy. It's also the right attitude to AI hype: don't panic, check. Paste a claim, then answer the nine questions honestly.

Play

Proven, testable, or hype?

Five claims. Five seconds each. Proven means you could check it today. Testable means a real test could check it. Hype means there's nothing to check.

The claims are examples written for this game, apart from the Gartner forecast.

Fix it

Replace the adjective with the verb.

You don't have to give up on bold claims. Make them checkable: say what it does, for whom, measured how, and when.

"AI-powered study platform"
"Reads your syllabus and builds a weekly study plan."
"Up to 10x more leads"
"In a 6-week test with 40 small firms (Sept. 2026), leads rose a median 22%. Method linked."
"Trusted by thousands"
"2,140 sign-ups as of Oct. 1, 2026. 4.3 stars from 312 independent reviews."
"Works for everyone"
"Built for freelancers with under 20 clients. Not a fit for agencies yet."

The numbers in the rewrites are illustrations. Use your own, with your own source.

Let your AI assistant do the first pass

Copy this into ChatGPT, Gemini or Claude, then paste the page you want to check. Read the output critically: AI tools can invent "real" numbers too.

GOAL: Check these product claims for hype.
RETURN FORMAT: A table with: the claim (quoted), which DON'T PANIC questions it fails, a verdict (green, amber or red), and a one-line honest rewrite.
WARNINGS: Judge only what the page shows. Don't guess the real numbers or invent sources.
CONTEXT: [Paste the headline, the numbers and the testimonials from the page.]
It's not just bad form

Regulators are already acting.

Canada

The Competition Act bans false or misleading marketing, and courts look at the general impression a claim gives, not just the fine print. If a claim needs an asterisk, rewrite the claim.

Competition Bureau Canada, Deceptive marketing practices

United States, consumers

The FTC's Operation AI Comply targeted deceptive AI claims and made the point plainly: there is no AI exemption from the laws on the books.

US FTC (Sept. 25, 2024)

United States, investors

In March 2024 the SEC settled its first "AI washing" cases with two investment advisers, Delphia and Global Predictions, for misleading statements about their use of AI.

US SEC press release 2024-36 (Mar. 18, 2024)

General information, not legal advice.

A promise you can't prove is hype.
A promise you can prove is a brand.
From the course The Hitchhiker's Guide to the AI Galaxy, Smith School of Business, Queen's University